FAQ
SHIPPING & DELIVERY
How long does shipping take?
Most orders arrive within 7–15 business days after processing.
Processing takes 1–3 business days.
During holiday or high-volume periods, delivery times may be slightly longer.
Why did I only receive part of my order?
We ship from multiple U.S. warehouses to ensure faster delivery.
If you ordered multiple items, they may arrive in separate packages.
The remaining items are still on their way.
Do you offer tracking?
Yes. Once your order ships, you’ll receive a tracking number via email.
Please allow up to 48 hours for tracking updates.
Do you ship internationally?
We currently ship within the United States only.
RETURNS & REFUNDS
What is your return policy?
For safety reasons, we cannot accept returns on food, treats, chews, or supplements.
Once these items leave our facility, they cannot be restocked.
My dog didn’t like the treats. Can I return them?
We cannot accept opened items.
However, your satisfaction matters to us.
Please reach out through our Contact Form, and we will help resolve the issue.
→ https://truepawsupplies.com/pages/contact
My item arrived damaged. What should I do?
Do not return the item.
Please take a photo and contact us through our Contact Form so we can send a replacement or process a refund.
→ https://truepawsupplies.com/pages/contact
ORDERS & PAYMENTS
Can I cancel my order?
Orders are processed quickly.
If you need to cancel, contact us within 1 hour of placing your order.
Once the order begins processing or ships, it cannot be canceled.
I entered the wrong address — can I change it?
Contact us immediately through the Contact Form.
If the order has not shipped yet, we can update the address.
Once it is with the carrier, changes cannot be made.
→ https://truepawsupplies.com/pages/contact
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
PRODUCT SAFETY & USAGE
Where are your treats made?
We partner with trusted U.S.-based facilities that follow strict quality and safety standards.
Each product page lists full ingredients and sourcing details.
Are your products safe for puppies or senior dogs?
Yes. Many of our treats and chews are suitable for dogs of all ages.
Product pages list age recommendations clearly.
Can I give multiple TruePaw treats or chews together?
Yes — most treats and chews can be combined.
For supplements, follow the serving instructions on each product.
Are your products grain-free?
Yes, all TruePaw treats and chews are grain-free and made with clean, pet-safe ingredients.
ORDER ISSUES
My package shows delivered but I didn’t receive it. What should I do?
Please check your mailbox, porch, neighbors, and apartment office.
If the package is still missing, contact us through the Contact Form and our team will assist you.
→ https://truepawsupplies.com/pages/contact
My package is lost or delayed. Can you help?
Yes. Contact us through the Contact Form with your order number.
We will help track your package or arrange a replacement when eligible.
→ https://truepawsupplies.com/pages/contact